Book a home visit

Contact Information

Phone
(604) 339-2291
Calling hours:
Mon / Tue10 am – 6 pm
Wed / Thu4 pm – 6 pm
Fri10 am – 6 pm
Sat10 am – 2 pm
Sun4 pm – 6 pm
Texting hoursAnytime
We may not be able to reply right away if we are busy (or sleeping), but will as soon as we can.
Email
booking@whiskersong.com
We aim to respond within one business day
Operating Hours
Monday – SundayCall / Text / Email
We will try to accommodate most hours. Operations during rush hour (3 pm – 6 pm) may be limited unless a case is urgent.
Service Area
Greater Vancouver & Lower Mainland
Richmond · Vancouver · Burnaby · Surrey and surrounding areas

As a mobile practice, we are not set up to handle emergency or critical care situations. If your pet is in distress, please contact one of the emergency hospitals below right away.

Not sure if it's an emergency? Please contact us or call one of the hospitals above — we're happy to help you assess the situation. Urgent (non-emergency) cases may still be seen depending on the ailment; reach out so we can advise further.
Cancellation Policy

We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to another patient in need.

Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of $50. We understand that unexpected situations arise — please reach out as soon as possible and we'll do our best to accommodate.

Payment Policy

Payment is due at the time of the visit. We accept e-transfer (preferred), credit card, and cash.

For e-transfers, payment can be sent to billing@whiskersong.com. Please note that we do not carry change for any cash payments.

If you have questions about pricing ahead of your visit, please don't hesitate to ask — we're happy to provide an estimate based on your pet's needs.